Wendia Toolsuite POB awarded with stamp of approval for full support of the ISM process framework
Orem, Utah – February 17, 2016 – Wendia’s modular Service Management Toolsuite POB (Point of Business) has been awarded with the quality seal of the ISM Management Method for IT Service Organizations in February 2016. Full compatibility has been verified according to the standard requirements of the ISM process framework. Wendia is now one of only seven providers having successfully passed the tool assessment. With this certification Wendia is reconfirming the company’s market position as an international and leading provider of ITSM Software. Wendia’s tool suite POB is supporting IT Service and Support Organizations with efficient Service Management in alignment with digitalization and Industry 4.0. Contact an Wendia Technical Expert immediately for more details or implementation by visiting the Website. For further information about ISM and the certification please refer to www.wendia.com/ism.
ISM as a Quick and Easy Approach to the ITIL World
ISM (Integrated Service Management) has been developed on the basis of ITIL and comprises a total of six processes: Service Level Management, Change Management, Operations Management, Incident Management, Configuration Management und Quality Management. ISM is characterized as the essential, fundamental and ideal application for entry-level variance of IT-Organizations looking for free scalable solutions with quick and easy access into the ITIL world.
The ISM quality seal shows that Wendia’s tool suite POB is embracing ITIL as well as ISM requirements and Best Practices. ISM provides access to the standardized process framework with a modular toolkit. Following a simple implementation, companies are able to start working according to the ISM method immediately. Apart from standard configurations for Service Management Tools, ISM also contains a comprehensive set of roles and responsibilities along with process and reporting templates. Fulfilling all standard requirements, Wendia’s software is more time & cost efficient than any other solution due to its ISM pre-configuration. Wendia has been leading the service management technology front for more than 25 years.
Practical approach, simple configuration and integration
Wendia’s certified Toolsuite POB is supporting a total 15 ITIL process and now also all ISM processes. Wendia’s solution is characterized by high flexibility and free scalability. It is mapping far more processes than beyond the usual scope. Configurations and enhancements can be done by simple parameter setting and without any programming. POB can be integrated into any kind of system landscape. The tool can also be upgraded with all configurations immediately available after the upgrade process. Wendia’s Hybrid-Service is releasing customers from any kind of administration effort– from implementation over configuration to seamless operation and maintenance in the customer data center. As Cloud- and On-Premise-solution POB is also meeting mobile requirements via Tablet and Smartphone.
Wendia is a global software company that specializes in robust, ITIL-compatible on-premise and cloud-based IT service management solutions. Wendia’s flagship product, POB (Point Of Business), covers a broad spectrum of services ranging from analysis, evaluation and optimization of existing service processes to implementation and training of customized solutions based on POB. For more information on Wendia and its ITIL solutions, visit www.wendia.com.