Service Level Management
Whether it’s one area of focus or everything that you need,
POB by Wendia has the right solution for your needs.
POB Service Level Management is an invaluable tool that will greatly improve your Service Culture. Service Level Management helps support staff meet the required service thresholds, thereby improving customer relationships and service quality. Expectations and timeframes are clearly defined so that all operators of the system will have the same definition of priorities and escalation processes.
Key Features
- Create and maintain Service Level Agreements,
- Operational Level Agreements and Underpinning Contracts
- Create and maintain your Service Catalogue
- Invoice Request Functionality
- Budget Control
- Monitoring and Reporting