Service Desk Management
Whether it’s one area of focus or everything that you need,
POB by Wendia has the right solution for your needs.
POB Service Desk Management is at the heart of your Service Organization. Mobile, online or stationary – Wendia’s solution is handling all incoming service requests, incidents, problems and RFCs. POB Service Desk Management also helps you create and maintain a comprehensive knowledge base for support members and users to ensure fast and effective problem solving.
POB can easily integrate into your existing IT environment using web or mobile interfaces, CTI, MS Outlook, Lotus Notes, System Management, and more!
Key Features
- Incident and Problem Management
- Task Management
- Resource Management
- Knowledge Management
- Invoice Management
- Customer Survey
- Announcement Ticker
- Monitoring and Reporting