With the consolidation of administrative processes, governance and continuously growing requirements, IT has become more and more important for public administration. At the same time, the complexity and heterogeneity of processes on federal, county and municipal level together with demands for economic efficiency and customer focus are a real challenge for IT Organizations in the public sector.
The introduction of clearly defined processes and a flexible solution supporting the implementation of Best Practices pave the way for the IT in public administration to lean Management, consistent customer focus and clearly improved Service Quality.
How IT Organizations in the public sector benefit from Wendia’s Toolsuite:
- Incident and Problem Management:
Increase efficiency with the quick processing and elimination of events
- KPI Explorer:
Measure and analyze KPIs for more transparency, efficient Performance Control and Quality Management
- Configuration and Asset Management:
Identify, register and manage IT components (Hardware, Software and Documentation) to get a precise real-time overview and improve strategic planning