From industrialization to Servicialization: There are many significant parallels between process optimization for physical industrial production and service delivery by IT. At the same time, industry companies are facing the growing challenge of global competition.
Increase in productivity, higher efficiency, quality improvement and profitability are key factors making a difference in competitiveness for the manufacturing industry. IT is playing a central role to reach those goals, especially in areas like process automation and optimization.
Requirements on IT in the manufacturing industry:
- Lean, automated processes
- Business IT Alignment
- Realization of savings potential
- High availability of services
- Quick solution of events (incident, problems)
- Transparency and optimization with an overview over Key Performance Indicators
How IT is supporting business with Wendia’s Service Management Solution:
Self-Service Portal with integrated Web Shop Functionality:
With Wendia’s Self-Service Portal, end-users have full access over internet or intranet to services provided by IT. At the same time, your service organization profits from optimized and automated processes, from a significant work load reduction and improved service quality.
Cost-Savings with Low TCO:
Wendia’s Service Management Solution is characterized by low maintenance costs, easy customization without any programming and quick and easy do-it-yourself-Upgrades sustaining all adjustments and customizations.
KPI Measurement and Real-Time-Dashboards:
Dashboards improve transparency and provide valuable support for strategic planning and decision making on Management level. They provide decision makers with an overview over important key performance indicators as a basis for strategic decisions, the realization of cost-saving potential and professional management of their organization.
Efficient Incident and Problem Management:
Short resolution times and competent end-user support make a big difference when it comes to added value and quick ROI. No matter if Incident, Problem, Service Request or Request for Change – as a flexible Ticketing Tool aligned with ITIL Best Practices, Wendia’s Service Desk Management Module supports your Service Desk with integrated Knowledge Management and Self-Service-Functionalty.