Mobile ITSM
Whether it’s one area of focus or everything that you need,
POB by Wendia has the right solution for your needs.
Your Service Management Solution right at your Fingertips
In today’s world our mobile devices allow us to be agile and accessible and so should your service management tool. Mobile devices are increasingly integrated into our everyday working routines and having access to individual workloads via a mobile device is critical and essential to overall business success.
When it comes to Service Management it makes good sense to focus on the opportunities to improve communication with customers, the advantages of always having a real-time overview at hand, and the benefits of more efficient case handling. POB offers a user-friendly interface which makes it easy to employ the processes for incident and problem management; time registration; reporting and much more.
Key Features
With POB Mobile Devices you can work with the below management processes when in the field:
- Identification and logging of calls
- Incident and problem management
- Handling of CI’s
- Follow-up on SLA’s
- Access to knowledge
- Assigning of cases
- Prioritization
- Time and resource registration
- Real-time dashboards
The new POB G6 mobile application is developed in HTML 5 and is independent of platforms. It can be accessed through all commonly known browsers.