Knowledge Management
Whether it’s one area of focus or everything that you need,
POB by Wendia has the right solution for your needs.
POB contains a number of fully integrated Knowledge Management functionalities that will reduce the workload of your Service Desk. They significantly increase solution rates, speed up resolution times and reduce the number of calls to the Service Desk. With Knowledge Management your organization will benefit from a constantly growing and updated number of knowledge solutions that empower IT organizations to reach new levels of efficiency.
Key Features
- 24/7 online access of knowledge base
- Reduced number of calls
- Simple search functionality
- End user self service
- Quick and easy preparation and maintenance of knowledge articles
- Comprehensive versioning functionality
- Pre-defined solution templates
- Auditing and Reporting