Integrated Service Management (ISM) is a comparatively new method for managing IT Service Organizations. ISM has been developed in the Netherlands with the goal to provide organizations with a simple, standardized Management Method which is easy to use and easy to implement. The ISM approach basically contains a compact process kit including templates for processes and reporting, a simple roles and responsibilities concept, as well as a set of standard configurations for IT Service Management tools that allow organizations to start working based on the ISM methodology right from the start.
ISM provides IT Organizations with a simple method improving the overall Service Delivery. Adopting a standard means that endless discussions are a thing of the past. It also means that IT managers can spend more time on their core responsibilities. At the same time, ISM is simple and easy to understand and therefore has high user acceptance.
ISM leads to a quick and significant improvement of service delivery and service quality in addition to substantial cost savings.
ISM as a lean alternative to ITIL
ISM presents itself as a lean and simple alternative to well-known and acknowledged ITIL Best Practices. Method and terminology are based on the ITIL framework. In contrast to ITIL, ISM is focusing on a total of only six core processes:
These six processes are carefully compatible with widely used processes defined in a uniform and transparent way, right down to the level of individual activities.
Due to its overall alignment with ITIL terminology and ITIL Best Practices, ISM is the perfect start for IT organizations that are either not ready or not willing to embrace the comprehensive ITIL framework.
Plug and Play: Implement and Go!
ISM is characterized by a very simple, standardized and practically oriented implementation. Preformatted decisions, templates and intensive coaching for management and staff in applying ISM are part of the implementation methodology. Via ISM Support, users have the opportunity to exchange knowledge and experience both online and offline in dedicated meetings. Regular updates, open trainings and ISM games and simulations, as well as continuously new material and publications, complement the ISM service offering.
ISM-Certified Tools
ISM-certified Service Management Tools provide you with a standard configuration allowing you to work according to ISM right from the start. So far, only seven tool vendors have been certified with the ISM quality seal.
A comprehensive tool assessment verified that Wendia’s Service Management Software is fully compatible with the standard configurations and guidelines of the ISM Methodology.
Wendia’s Service Management Toolsuite is one of only 7 certified ISM solutions!
ISM certified tools are ready for use, which means an efficient and cost-effective implementation.
Overview of the Benefits of ISM
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For more information please visit: http://www.ismportal.nl/en