Incident & Problem Management

The incident and problem management disciplines are at the root of all service management. The very basic daily handling of incidents, problems, service request, and RFC’s needs to be supported by your service management solution – it will make YOUR job easier and improve your customers’ experience of your support and service.

The ITIL framework describes how to plan the processes for these disciplines, and we as your service management tool provider can help you make the theory work in real life.