Out of the box or not out of the box?
Today a huge variety of IT Service Management tools is available on the market. Some of them bring a lot of so called out-of-the-box functionality and promise to keep customizing efforts on a very low level. Provided that customers are ready to stick to the standards they get. However, sometimes especially complex business processes require a little more flexibility.
Get your copy of our free whitepaper about the pros and cons of out of the box solutions versus customizable solutions now!