Banking and Insurance
Many companies in the financial industry have had rough times recently: Especially banks are facing hard competition with new providers supporting financial transactions as, for example, in the area of mobile and online payments. The IT in banks and other companies in the financial industry is therefore facing a lot of new challenges: The growing number of transactions and electronic applications has to be managed efficiently.
Public Administration
With the consolidation of administrative processes, governance and continuously growing requirements, IT has become more and more important for public administration. At the same time, the complexity and heterogeneity of processes on federal, county and municipal level together with demands for economic efficiency and customer focus are a real challenge for IT organizations in the public sector.
Healthcare and Pharmaceutical
IT has already been playing an important role for companies and organizations in the healthcare industry. With trends like eHealth – the use of applications and information systems for medical care – and IT Governance Requirements, it is even more important today. Especially hospitals develop more and more into commercial enterprises that are facing hard competition.
Production
From industrialization to Servicialization: There are many significant parallels between process optimization for physical industrial production and service delivery by IT. At the same time, industry companies are facing the growing challenge of global competition. Increase in productivity, higher efficiency, quality improvement and profitability are key factors making a difference in competitiveness for the manufacturing industry.
Retail and Distribution
Retail and Logistics have been in transition for quite some time: Continuously growing online business and the use of modern technology like smartphones and tablets for shopping and payment are a big challenge for the industry. At the same time, Retail and Logistics still have to face hard competition. Individual competitive advantages are achieved by IT, especially in the area of customer service and customer loyalty.
IT Service Provider
In times of tight budgets, System Houses and IT Service Providers are facing a growing demand for their offerings, because many companies are expecting more efficient cost management from outsourcing their IT Services. Nevertheless, IT Service Providers who want to win new customers and keep them over the long term, need to offer their services in a cost-effective way.