Efficient Customer Touchpoint Management improves service quality and customer satisfaction, thereby securing a long-term customer commitment. Learn more about how IT can improve communication and customer interaction, and create seamless […]
Read moreA little story about what IT has to do with the three musketeers and why IT is in the middle of an adventure. Who is not familiar with the story […]
Read moreJedi Knights and service heroes have more in common than you might think: Read more about what IT can learn from the Jedi Order in order to increase productivity and […]
Read moreIT decision makers often feel like tightrope artists: The balancing of daily business, innovation and the continuous new requirements from the business are some of the most challenging acts for […]
Read moreThe latest World Happiness Report makes it official: Northern Europe is home of the happiest people in the world. According to the study, the reason for this can be found […]
Read moreWhen it comes to purchasing, IT organizations often face the same challenges as consumers: There is an enormous amount of products to choose between, as well as an immense number […]
Read moreLearn more about how ITIL is supporting IT with future challenges like security or digital transformation and get an exclusive inside view of how ITIL has improved Service Management in […]
Read moreFilm production and business life have more in common than you might think at first. Last week, the 89th Academy Awards were held at the Dolby Theater in Los Angeles; […]
Read moreFor a long time, public budgets have been running dry and cost savings has been top priority. At the same time, though, public administration has been pressured to get on […]
Read moreFive tips for a successful CMDB project The Configuration Management Database (CMDB) is the core of any service organization. It is where information from a variety of sources is stored […]
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