Digitalization and Co: New Year Resolutions for IT
Making New Year resolutions is as much part of celebrating New Year as fireworks and champagne. You look back on the past year and you set goals for the coming […]
Read more
Category: New Category
IT’s about Time: Time Management and ITSM
Another year is ending, and somehow the time before Christmas seems to pass much quicker for many people. Everywhere, the program is full: Project work to complete, a desk to […]
Read moreOptimize Processes across Departments
A clearly defined service model allows organizations to streamline and optimize processes. It simplifies complex tasks and improves overall performance. It might even be applied to support various processes across […]
Read moreConnected Cars bring new Challenges for ITSM
Nothing runs without Service… Modern car technology is characterized by digitalization and connected services, and it relies on a smooth and effective provision of services. The connected car technology, therefore, […]
Read moreA Service Model for Corporate Management
For decades, the term Service has been used in the IT industry. The meaning, however, has changed considerably over the years. First, ITIL changed the view on Services, and now […]
Read moreSuccess with Customer Satisfaction Surveys
There is a clear correlation between business success and happy customers: Satisfied customers tend to buy more and again from their preferred supplier, and they are likely to recommend the […]
Read more