Optimize Processes across Departments

A clearly defined service model allows organizations to streamline and optimize processes. It simplifies complex tasks and improves overall performance. It might even be applied to support various processes across […]

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Connected Cars bring new Challenges for ITSM

Nothing runs without Service… Modern car technology is characterized by digitalization and connected services, and it relies on a smooth and effective provision of services. The connected car technology, therefore, […]

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A Service Model for Corporate Management

For decades, the term Service has been used in the IT industry. The meaning, however, has changed considerably over the years. First, ITIL changed the view on Services, and now […]

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Success with Customer Satisfaction Surveys

There is a clear correlation between business success and happy customers: Satisfied customers tend to buy more and again from their preferred supplier, and they are likely to recommend the […]

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