Serviceaide acquires Wendia

A better business solution is just a click away!

Let us show you how our Point of Business solution is the most effective and affordable way in providing added value to your business!

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Success is based on the added value IT is bringing to your business. From IT Service Management and HR, to Customer Service or Facility Management – Wendia’s Service Management Tool Suite is the right tool for the right job.


Our Rapid Deployment System allows you to implement and update quickly and easily without coding.

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Our tool is customized and built around your business needs, not the other way around.


POB allows you to integrate with your current systems and infrastructure seamlessly.

The best in the world use POB by Wendia
Wendia has given us a solution that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure.
Dana HoganVice President, Armed Forces Bank

Our Products

Whether it’s one area of focus or everything that you need, POB by Wendia has the right solution for your needs.

Financial and Invoicing Management

Sustainable economic management is a major requirement in IT Service Management. Reliable and concise information from the CMDB secures solid budgeting, precise accounting, and effective charging as core disciplines of financial management. POB Financial & Invoicing Management clearly identifies costs related to IT Services and provides detailed financial information to support and control strategic planning and critical business decisions. Services and related costs are invoiced quickly to guarantee overall cost transparency and fair pricing.

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Service Desk Management

Service desk management with POB – Point of Business enables you to receive, enter, manage and solve service requests, incidents, problems, RFCs, etc. POB also helps you improve and control the knowledge base of both support staff and users, ensuring fast and effective problem solving. POB can easily integrate into your existing IT environment using web or mobile interfaces, CTI, MS Outlook, Lotus Notes, System Management, etc.

POB Service Desk Management helps you control, manage, and develop your service and support functions to stay competitive and responsive to your customers’ needs.

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Resource and Time Management

POB Resource & Time Management enables your organization to effectively manage its human resources. By distributing POB functionality to your remote workforce, this POB module allows all employees to register time and resources, regardless of location. Improve scheduling as you schedule personnel and utilize other human resources, applying all relevant information stored in the central POB system. POB Resource & Time Management optimizes resources, identifies redundant or lacking skills and avoids bottlenecks.

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Configuration and Asset Management

POB Configuration & Asset Management incorporates the identification, recording and reporting of IT components, including versions and relationships. Items include hardware, software and associated documentation. All system management tools can populate the multidimensional configuration database (CMDB), and POB can visually display your total configuration environment.

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Project and Change Management

The POB Project & Change Management module helps ensure that standardized methods and procedures efficiently and promptly handle all changes and projects in order to minimize the impact of change-related activities and improve day-to-day operation. POB Project & Change Management also gives change management processes clear visibility and improves the communication channels to promote a more effective workflow. POB Project & Change Management defines the standards required to secure the efficiency and effectiveness of any change management process, which enhances quality and optimizes the use of resources.

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Service Level Management

POB Service Level Management includes Service Level Agreements, which define all the conditions and responsibilities between a service provider and the customer. The Service Catalogue defines all the available services. Contracts between external and internal service suppliers are supported to ensure that underpinning contracts support SLA targets.

The system can be used as a basis for charging, to secure your return on investment.

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Purchase and Inventory Management

POB Purchase & Inventory Management automates and monitors your procurement process thereby optimizing your total purchase and inventory workflow. The solution supports the entire purchase workflow from product request, through purchasing activities and receiving the goods, as well as the entire inventory workflow from spare part management to warehouse configuring.

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Self Service Portal

Provide your organization with automated solutions that enable employees or end users to solve problems and perform tasks without being dependent on others. Self-Service offerings reduce the number of calls and the workload in your service organization. With a quick and easy handling, they improve service quality, customer satisfaction, and keep up productivity levels throughout the company.

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Our Services:

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We are like the best friend you’ve always wanted!

Our dedication to your success starts with our passion for a customer driven focus.

The best in the world know Wendia. Do you?

POB by Wendia is a leader in the IT Industry recognized by those who matter.