There are many ways to quickly profit from measuring Key Performance Indicators. One of the immediate effects of reliable figures and real-time data is a significant increase in transparency. Management gets a clear overview over the actual workload, potential bottle necks or average processing and solution times. KPIs provide you with a solid basis for discussion when it comes to new investments and strategic decisions. They help you to optimize processes within your organization and improve the overall quality of service.
“The KPI features in Wendias ITSM Solution are excellent tools that provide us with the right arguments when presenting necessary activities or investments before our top management. We realized a high level of transparency – especially with regards to our executive board. For the first time our actual workload is clearly documented. Our management can always follow up on what is happening. It can realize trends, take proactive actions and decide on the basis of solid facts.”
(Daniel Lehmann, DZ PRIVATBANK Zürich)
Want to know more about KPI Measuring with Wendias IT Service Management Solution?
More Areas for Quick Wins:
- Reduce Call Volumes
- Enhance Customer Experience
- Provide customers with 24/7 access
- Improve Service Quality
- Reduce Costs per Incident
- Optimize Service Levels
Want to know more about Self Service with Wendias IT Service Management Solution?
- Create a consistent and comprehensive overview over your service offerings
- Increase transparency about services available and related prices
- Enhance customer experience
Want to know more about Service Catalogues?