Service Management

OUR SOLUTION SUPPORTS ALL SERVICE MANAGEMENT PROCESSES

Asset management in POB incorporates the identification, recording and reporting of configuration items, including versions and relationships.

Change management in POB supports the workflow for multiple change orders when many people are responsible for different tasks.

Configuration management with POB provides a logical model of your infrastructure by identifying, controlling, maintaining and verifying your existing configuration items.

Exploit the information you have at your availability. The POB KPI Explorer gives you a complete overview and provides you with the reports you need.

Our solution provides you with a foundation for a solid planning and conception of IT services and IT investments.

Provide excellent service to your customers. Optimize your Service Desk, Help desk, Call center or Ticketing service.

Due to the open architecture of the POB solution Wendia can guarantee a seamless integration to almost all known systems.

Use inventory management to get your processes automated and to create an overview over assets that can help you plan and budget.

Recycle your hard work. POB offers fully integrated knowledge management functionalities, including components for managing knowledge and providing it to end-users and support analysts.

Most companies of today have made a virtue of necessity and embraced new mobile technology. Learn about for example advantages for the field works in the web based POB solution.

Automate projects and processes. POB has a strong workflow engine which can be used all over the system.

Lower your costs with efficient purchase management. Accountability and visibility of the budgets, automation of purchasing processes and much more…

Planning, analyzing and allocating resources for more efficient workload management. Resource & Time Management can guarantee a more accurate accounting and invoicing which makes it a cost-saving and indispensable management tool.

Self-Service offerings reduce the number of calls and the workload in your Service Organization. With a quick and easy handling, they improve Service Quality, Customer Satisfaction and keep up productivity levels throughout the company.

The service catalog provides the perfect way to publish services to the customers and make them orderable. It will also serve as an invaluable tool for the service managers as it keeps track of all service level agreements and prioritizes your cases automatically.

Enhance the quality of your service and improve your customer satisfaction. Service level management helps you set and meet expectations and to create a valuable foundation for automated processes in the service desk.