When comparing Wendia and our solution set Point of Business (POB)to many of our large competitors, our customers feel Wendia is: a third the price, a third the time to implement and a tenth of the headache.
A Third of the Price
When comparing the cost of Wendia’s solution against many of our large competitors, the cost effectiveness begins with the initial pricing, but goes well beyond that. The service management industry is notorious for paying high fees for extensive consulting and custom programming to integrate or upgrade new software with existing systems.
Because of its core technology and rapid deployment methods, Wendia can install, implement, train and maintain with much more efficiency resulting in lower fees
and obligations. Wendia’s POB is
designed to integrate effectively with existing systems which requires no custom programming to implement and to upgrade to a new version.
As a “best of breed” provider this cost effectiveness also extends to our training and workshops. We only offer service management solutions. That is all we have offered for the past twenty years. We have grown organically, not through acquisition. Service Management is not a division for Wendia, it is Wendia.
A Third of Time to Implement
Imagine completing a full implementation of a service management solution in hours instead of days, weeks or months. This is reality with Wendia because POB was designed from the beginning twenty years ago around a robust foundation that enables rapid deployment for both initial installation and for upgrades. This is also true where custom programming or other dissimilar systems exist. Our proven methodology for needs assessment and training accelerates the implementation process.
Not only is there a cost saving in not having to hire a staff of programmers to custom fit our software, there is a time savings as well. Another important consideration is that this time savings not only applies to the implementation, but also to general up-keep and maintenance.
A Tenth of the Headache
Headaches are hard to measure, but our customers point to the fact the IT Admins can administer the system rather than a programmer or team of programmers. The more people who have to touch the system to keep it running, the greater the chance is of something going wrong. No programming skills are required to maintain the system because of the core design of our solution. It is possible to have a robust set of solutions that is also easy to implement and maintain. Wendia has customers worldwide who can attest to this. The fact that 90% of our customers have implemented our current release suggests the ease of upgrade that we offer.
Total cost of ownership can ease or create a technology headache. This is often manifest in the maintenance of a solution, adding additional functionality, integrating with existing systems. If the thought of upgrading to the newest version of your software solution causes your temples to pulsate, it is time to consider Wendia.
Dedicated customer support is often a buzzword in the software industry, but Wendia has built its business around it.
Customer-driven is not a marketing term for Wendia. It is our driving force for the past twenty years. We have developed a loyal, 100% referenceable, customer base worldwide because we listen to our customers’ needs and our software solution enables us to meet those needs.
Customer Confidence with ITIL Version 3
Wendia embraced ITIL from its inception in Europe. ITIL offers a standard of measurement that gives customers confidence in selecting a solution partner. Wendia has continually met each new ITIL assessment from Pink Elephant and was recently the first company to meet the PinkVERIFY™ assessment becoming certified as ITIL-compatible for ITIL Version 3 in all 14 processes. We have also received the highest “Platinum” ranking from Serview.
Proven Solution
Customers have aligned with Wendia
over the years because our core technology allows for greater speed, flexibility, and integration. Compared to many of our large competitors they describe Wendia as being a third of the cost, a third of the time to implement, which results in a tenth of the headache. Beyond the technology, they’ve sensed our passion for service management and for our genuine commitment to customer service. We’ve earned their trust by delivering on our promise to first understand their needs as completely as possible and then provide solutions which have been proven over many years with a variety of enterprise customers.
With time and money as scarce as it is today, take the opportunity to see if Wendia can reduce your expenses, your time constraints, and your headaches.
