Based on ITIL – Best Practice Processes for Service Management
"I am very satisfied with Wendia and POB 21’s ability to support different processes in our Consultant and Service Management business. Wendia’s product strategy and the down-to-earth attitude in combination with highly skilled employees make us comfortable closing this deal.
Using the ITIL nomenclature and best practice will make our relation to customers as well as to employees and vendors more efficient."Marcus Söderberg, Atea Sverige AB
Click the picture above to download the POB Product Sheet in pdf format.
POB - Point of Business
Our Product
POB is a standard application suite with the highest degree of flexibility. POB can easily be adjusted and enhanced – without the need for programming skills. POB is a proven standard system, which has helped save time and money and increase service levels in many companies since 1992.
With POB you can automate and enhance your Service Desk, Call Centre, Systems Management, Resource Management, Service Agreements, Asset Management – to mention only a few. POB can be implemented module by module or simultaneously – in each case, a fully integrated solution is assured. POB gives you a comprehensive knowledge database and will provide you with any management report needed by your organization.The system can be easily integrated into your existing IT environment.
To read more about some of the POB modules - simply select the module name in the menu above.
Integrated Solutions with POB secure your ROI
As business processes become more complex and geographically dispersed, your organization faces a growing need for effective systems to support your business processes and integrate them with your systems management tools. Wendia has developed POB to meet this need. POB is a complete application family that includes different modules to support your business processes.
The efficiency of your service organization affects your company's profitability. Wendia delivers the solutions required to manage your expanding business needs more effectively and with fewer resources. The solution that Wendia delivers ensures your prompt return on investment.
Speed
The implementation process begins with a constructive dialogue between you and our consultants - on the basis of which we jointly model your POB solution. Together we agree on the solution specifications and an implementation plan. Then we quickly implement POB into your existing IT environment. The POB tools, and the application domain itself, guarantee a quick and efficient implementation.
Flexibility
Wendia takes pride in being a very responsive business partner. We always employ our experience and insight into business processes, to tune POB to the particular needs of your organization – based on a constructive dialogue between you and our Wendia consultants. POB's flexibility makes it easy to customize your solution to satisfy your system and organizational requirements. Solutions are designed to enable you to implement future enhancements without POB programming skills. Should new needs arise in the future, POB can easily be adjusted and enhanced.
Integration
POB's seamless integration with existing corporate systems and third-party products such as monitoring systems, Web, ERP systems and E-mail makes it easy to use and helps ensure end-user acceptance and productivity. POB provides a software solution that integrates easily and strengthens the working environment of your organization.
