It is a simple question of efficiency and innovation

Provide your organization with automated solutions that enable employees or end-users to solve problems and perform tasks without being dependent on others. Self-Service offerings reduce the number of calls and the workload in your Service Organization. With a quick and easy handling, they improve Service Quality, Customer Satisfaction and keep up productivity levels throughout the company. 

 
Wendia’s CEO Kerstin Daun tells us about her decision to go for Self-Service Features in Wendia’s Tool Portfolio:
 “It is an interesting phenomenon but also a quite logical consequence to the development in our information culture that the IT end users now have so much technological insight that they prefer to solve certain problems by themselves or assisted by FAQ portals or automated self-service solutions. The advantages of being able to reset your own passwords instead of being dependent on a Service Desk are obvious. The workforce of today is often working odd hours and in different time zones and therefore an automated password service is really a relevant solution for many companies. The feature is known from many online services and it is common sense to start using the technology in the various companies as well. Forgotten passwords are a heavy burden on the Service Desk and the reduced workload due to automated solutions is remarkable.”