Time & Resource Management

POB Resource & Time Management enables your organization to effectively manage its human resources. By distributing POB functionality to your remote workforce, this POB module allows all employees to register time and resources, regardless of location. Improve scheduling as you schedule personnel and utilize other human resources, applying all relevant information stored in the central POB system. POB Resource & Time Management optimizes resources, identifies redundant or lacking skills and avoids bottlenecks.

Benefits to Your Organization
POB Resource & Time Management enables your organization to effectively manage its human resources. By distributing POB functionality to your remote workforce, this POB module allows all employees to register time and resources, regardless of location. Improve scheduling as you schedule personnel and utilize other human resources, applying all relevant information stored in the central POB system. POB Resource & Time Management optimizes resources, identifies redundant or lacking skills and avoids bottlenecks.

Benefits to Your Organization
POB provides management with an indispensible tool to control total workload through prioritization, resource scheduling and precise tracking at all levels. Efficiently recording time and resources used guarantees more accurate accounting and invoicing, as well as a more cost-effective recovery. POB Resource & Time Management (RTM) integrates with all POB modules, as well as MS Outlook and Lotus Notes. This ensures the information is effective and transparent throughout the organization.

Benefits to the User
POB RTM provides users with a tool to control resources with maximum effectiveness and transparency. For example, users can find and book available resources with a required skill set by using this POB module. Service personnel can use the calendar to see and follow up on activities, incidents and problems. Consultants can register resources and travel expenses while HR management can manage personnel as well as each employee’s skill set.

Resource Management for Competitive Advantage
Keeping your competitive edge has everything to do with effectively managing your service resources. It is vital that you have the tools to support planning processes. POB Resource & Time Management is a proven tool that will help you schedule and control your human resources in a consistent way that ensures your competitive advantage.

Resource Calendar and Resource Overview
POB enables your organization to control resources, personnel, and availability.

• Plan and schedule available time for human resources, including planning free time, vacation and holidays
• Define individual work hours as well as office hours and actual Service Hours in the Service Desk
• Manage resource usage and overtime
• Create and maintain a calendar, and automatically update it with planned, confirmed and used resources
• Always see complete and reliable information, due to the two-way synchronization of tasks and appointments between POB and MS Outlook/Notes
• Use the same allocation types as in MS Outlook/Notes (free, busy, out-of-office)
• See in the Resource Overview window all allocations for a selected user or user group for a specified period. See when POB users are available for work within a specific period of time, as well as directly assign cases to POB users.