Service Desk Management

POB Service Desk Management enables you to receive, enter, manage and solve service requests, incidents, problems, RFCs, etc. POB also helps you improve and control the knowledge base of both support staff and users, ensuring fast and effective problem solving. POB can easily integrate into your existing IT environment using web or mobile interfaces, CTI, MS Outlook, Lotus Notes, System Management, etc.

Benefits to Your Organization
Managers can trust POB to follow up on quality, performance and service levels. Some will rely on
POB to recognize available resources or to plan and follow up on problem solving activities, by automatically supplying each technician with a detailed activity plan. POB is a valuable tool for identifying and responding to emerging trends and new business demands.

Benefits to the User
POB Service Desk Management (SDM) provides service desk consultants with the graphical tool needed to manage calls to the customer support center. They can access the complete knowledge base and therefore speed up the problem solving process. POB ensures all services get paid, either through service level agreements or automatic detailed invoicing of incidents and problems.

Service Desk Management for Competitive Advantage
POB SDM helps you control, manage, and develop your service and support functions to stay competitive and responsive to your customers’ needs. It will also help you secure effective incident and problem management, and, as a highly cost effective product, lead to enhanced customer service and support.