ITSM platform: Hybrid, On-premise or Cloud?

POB Hybrid is the best of both worlds! Wendia is excited to announce the general availability of POB Hybrid which combines the best of both traditional, on-premise implementations with the strengths of SaaS; all while minimizing the downsides of each. POB Hybrid doesn’t end there, administration of the system is provided by Wendia. Administration services by Wendia can be as comprehensive or as basic as desired; anything from full application management including the ownership and management of the hardware it resides on to simple upgrade assistance only.  What’s even better is that the customer can scale up or down these services based on their changing needs. Lastly, the flexibility of POB Hybrid extends all the way to licensing and payment as it can be purchased as a perpetual software license OR as a yearly subscription fee.

On-premise or Cloud?

Can’t decide what is best for your organization? Don’t worry, Wendia’s Dynamic Platform DeliveryTM takes it all to a whole new level of flexibility never before seen in the ITSM space.

Max Siu, Vice President of IT Process Management at Anthelio Health, describes their journey with Wendia as:

“Incredible, simply incredible.  In all my years of working in IT, I have never seen a vendor so willing to work with its customers to meet their individual needs; especially when those needs dictate a switch from SaaS to Hybrid to On-Premise.  Anthelio Health is the largest IT Managed Services Provider focused on the healthcare industry in the world and is a certified ISO compliant company that for years has partnered with Wendia to supply their ITSM and Project Management needs and has allowed us to change from one delivery model to another more than once.  That is ultimate flexibility!”

POB On-Premise isn’t actually new, it’s the way software has been implemented for years and it is still the most traditional, commonly practiced way POB customers install POB today: in their own data center using their own hardware and architecture. POB is managed and administered by the IT department of the customer. POB is purchased with perpetual software licenses and the customer receives ongoing support and upgrades through the payment of a yearly service fee.  Customers like POB On-Premise because they own the software, they maintain complete control of the application, and view it as more secure and easier to integrate than SaaS applications.

POB in the Cloud is Wendia’s Software-as-a-Service offering.  And while SaaS has become increasingly popular recently, what you don’t know is that Wendia has been doing it better and longer than almost everyone else for over fifteen years.  With POB in the Cloud, the full POB ITSM suite is delivered over the web.  Customers access it with a SmartClient leveraging ClickOnce technology and like the easy entry financially of a yearly subscription fee.  No more worrying about hardware and servers!

POB Hybrid is the best of both worlds! Wendia is excited to announce the general availability of POB Hybrid which combines the best of both traditional, on-premise implementations with the strengths of SaaS; all while minimizing the downsides of each. With POB Hybrid, POB can be installed on-premise providing the security and integration benefits of a traditional implementation and be delivered to the end-user over the web giving it a SaaS look and feel. Or you can you choose a cloud solution.

POB Hybrid doesn’t end there, administration of the system is provided by Wendia.  Administration services by Wendia can be as comprehensive or as basic as desired; anything from full application management including the ownership and management of the hardware it resides on to simple upgrade assistance only.  What’s even better is that the customer can scale up or down these services based on their changing needs. Lastly, the flexibility of POB Hybrid extends all the way to licensing and payment as it can be purchased as a perpetual software license OR as a yearly subscription fee.

Wendia has long been recognized for the flexibility of its Point of Business (POB) IT Service Management software solutions.  Flexibility in configuring workflows, changing alerts, and flexibility in how it can be integrated to third-party tools to name just a few. The flexibility of Wendia’s POB solutions extends further than that, it goes all the way to how it is implemented and delivered:

Dynamic Platform DeliveryTM allows customers to switch between POB On-Premise, POB in the Cloud, and POB Hybrid. What this means is that you are no longer locked into a specific delivery model and can change from one to another as your business changes. Most ITSM vendors provide their solutions in the traditional on-premise model, a few provide their tools in a SaaS only model, even fewer offer both, almost no one offers a hybrid model, and truly NO ONE give you the choice and flexibility of all three with Dynamic Platform DeliveryTM.