Service Management with POB - Point of Business
A flexible, modular, out-of-the-box solution!
Service management professionals recognize the complexity involved in ITSM and service desk management. Wendia understands this complexity. With more than 20 years experience, the POB toolset is specifically designed by service management and help desk experts to ensure successful implementation and operation throughout your organization. Having suffered the pains of help desk management ourselves, we continuously aim to keep all your needs in mind.
Each POB module listed below offers its own solution to specific issues faced by service management professionals. When combined, you will find Wendia’s POB offers the perfect solution to meet all your unique and diverse needs.
Find out how POB Service Desk Management can enable you to receive, enter, manage and solve service requests, incidents, problems, RFCs
POB Configuration & Asset Management incorporates the identification, recording and reporting of IT components, including versions and relationships.
The POB Project & Change Management module helps ensure that standardized methods and procedures efficiently and promptly handle all changes and projects in order to minimize the impact of change-related activities and improve day-to-day operation.
POB Service Level Management includes Service Level Agreements, which define all the conditions and responsibilities between a service provider and the customer.
POB Knowledge Management contains a number of fully integrated functionalities that will relieve the workload on your service desk.
POB Resource & Time Management enables your organization to effectively manage its human resources.
POB Purchase & Inventory Management automates and monitors your procurement process thereby optimizing your total purchase and inventory workflow.
POB Password Manager cuts down operational costs and gives customers a better, more secure password reset process.
The POB Business Availability Monitor is a powerful monitoring solution that
makes it possible to find errors and identify the consequences for the customer.
A dashboard is a visual display of the most important information needed to achieve one or more objectives.
Sustainable economic management is a major requirement in IT Service Management. Reliable and concise information from the CMDB secures solid budgeting, precise accounting, and effective charging as core disciplines of financial management.
POB Workflows are used to define and formalize business processes that contain multiple steps and actions, usually also involving different competences and parts of the service organization in order to achieve the final result. POB Workflows are generic; they can be attached to any entity or process in POB, such as change, project, release, problem, and knowledge management; service lifecycle (service portfolio), service improvement, etc.