European software organization Wendia has developed a pioneering new tool, the POB Business Availability Monitor, in co-operation with KMD, which determines new standards for what employees in operations monitoring can achieve in complex and heterogeneous IT environments.
If a component in a large network broke down prior to the Business Availability Monitor (BAM), the system monitoring could only notice the problem and start the fixed emergency procedures to fix it. With the introduction of BAM, however, the system monitoring displays a list showing all the applications that are dependent on that specific component, and all the users of these applications. In this way you can now immediately inform all customers affected by problems as they occur, and when they are expected to be resolved, since the POB BAM is integrated with KMD’s CRM-system.
KMD can now see the consequences of errors that arise much faster than before and with much greater precision, and then warn customers about them without any hesitation. The system can even warn monitoring staff about any forthcoming problems, so a breakdown can be avoided. All the monitored applications, hardware units, and data lines are represented on the screen; as an unworried green face, a yellow warning face, or a worried red face.
Erik Juel Sørensen, Technical Manager at KMD
KMD, Aalborg office, Denmark