Record-fast POB implementation

maj 21, 2012

In Norway, the municipality of Bærum celebrated POB production start-up in February, after a record-fast implementation of only 3 weeks and after less than 6 weeks from signing the agreement.

“The first day went very well, with no problems being reported at all,” says Ella Irene Hansen, senior consultant at Wendia Norway, and continues: “we are always stand-by on the first day of production at a customer site but everything proceeded without problems.”

The municipality has started using POB for handling the processes for Incident and Service Request, and in a smaller scale for Problem and Change.

The approach to ITIL started out with Wendia’s partner, Stig Ellingsen, Prosesshuset, giving two half-day workshops on ITIL at Bærum municipality.

The POB implementation started with installation and pre-project carried out during week 2 of this year. Then two weeks of long days followed, building up POB and doing tests. All according to plan, training was carried out on 31 January, and production started on 1 February.

As usual Wendia treated the new POB users with a cake, decorated for the occasion – and it seemed that the more than 40 POB users appreciated the treat. To the right in the picture is Gunnar V. Lund, POB project manager. To the left Lars Rune Hartveit, POB administrator.

“Bærum municipality is in a Phase I start-up, which indicates that there is more work to be done – both with regards to further approaching ITIL, and using more of POB to support the work. We are looking forward to moving ahead with our new customer,” Ella Irene Hansen concludes.

This is how Project Manager in Bærum municipality, Gunnar V. Lund, sums up on the project: ”We had three main requests in mind when acquiring POB. Firstly, we needed a flexible and user-friendly tool with rich functionality to support our service deliveries according to service catalogue and SLA’s. Secondly, we needed to support our prioritized ITIL processes, and last, but not least we wanted to have a better overview of our service deliveries and the possibility to extract statistics and reports.

In this project it has been a priority for us to get started quickly, knowing that there might be the need to make adjustments along the way. Considering this, the implementation has proceeded very well.”